Maximum Occupancy

Room occupancy requirements are based on fire code/fire safety restrictions. If you exceed the maximum number of guests allowed, you will be asked to rent another guestroom for proper accommodations or vacate the motel. Room rates are listed for single / double occupancy.

Emergency & Fire

Please notify Front Desk in the event of a fire or other emergency.

Linen changing

Your comfort is very important to us. For guests staying multiples nights, bed linen is changed every 7 days, all personal items must be removed from the bed and our housekeepers can access the walkways around the bed. Housekeeping will be happy to change your bed linens sooner than 7 days – please ask the Front Desk for service.

We hope our guests will assist us in decreasing our environmental impact and water use by reusing towels as much as possible, however, if new towels are needed, please leave them on the floor of your room and we will replace them. Please contact our Front Desk staff if you have any additional questions or concerns.

Concerns or Complaints

If you have any concerns about your accommodation, please contact reception at the earliest point possible during your stay to register your concern.

We want you to enjoy your stay and experience with us as much as possible and will try and rectify the concern as soon as possible, if we can, within reason. Booking Direct with us makes it easier to make changes than booking through a third-party booking site.

PRIVACY POLICY

We are committed to honoring the privacy of visitors to our website. This policy sets out how we handle email addresses, click stream data and cookies. You have the right to access, edit and request deletion of any personal information concerning you, pursuant to the New Zealand Privacy Act 1993.

Email Address

We will only record your email address if you subscribe to any of our services. It will only be used for the purpose for which you have provided it. We will not use your email address or any of your personal details for any other purpose without your consent and we will not disclose your email address without your consent. Electronic mail submitted to the motel is handled and saved according to the provisions of the New Zealand Privacy Act 1993.

Clickstream Data

Clickstreams are the paths a user takes when navigating a web page or the internet in general. When you visit our website, our Internet Service Provider makes a record of your visit and logs the following information for statistical purposes - the user's assigned IP address, the user's top level domain name (for example .co.nz, .gov, .com.au, .uk etc), the data and time and duration of visit to the site, and the type of browser and operating system used.

A cookie is a short piece of data that is sent from a web server to a web browser on the user's machine when the browser visits the server's site. The cookie is stored on the user's machine, but it is not an executable program and cannot do anything to your machine. Whenever a web browser requests a file from the same web server that sent the cookie, the browser sends a copy of that cookie back to the server along with the request. In this way, the server knows you have visited before and can co-ordinate your access to different pages on its website. A server cannot find out a name or email address, or anything about a user's computer, by using cookies.

Smoking

Smoking is not permitted in any of the rooms. Guests are welcome to smoke outside away from doorways and open windows. If smoking occurs within the rooms, motel management reserves the right to charge specialist cleaning costs.

Visitors

Visitors are welcome but are not permitted on the premises after 7pm. We ask you to respect your fellow guests and noise must be kept to a minimum past this time. Parties and noisy gatherings are not permitted.

Motel management reserves the right to terminate the stay of any guest that does not comply to this rule and no refund will be given.

Behavior

Should a guest cause a disturbance whilst on premise, we have the right to remove the guest and a refund will not be available. Please note: Anchorage Motor Lodge reserves the right to charge for costs & losses associated with damage to property & disruption to fellow guests as a result of such a disturbance.

Cooking Odorous Foods

Cooking inside the unit is not allow. Cooking in the microwave or inside the units can sets the fire alarm off then you will unfortunately be charged for the fire brigade to attend, up to $1600 NZD it could be the most expensive meal you ever have!

Lost Property

We accept no responsibility in replacing lost items or related costs. Any perishable items that are left behind will be disposed of immediately.

We assumes no liability for lost, misplaced, stolen, or damaged valuables or belongings. If you discover that you have left behind something of value to you, please call us immediately (06) 8344318 or email stay@anchoragemotorlodge.co.nz and we will try to assist you in locating your lost item.

Found item

We are not responsible for any item left behind by a guest. However, any item, with the exception of perishable items, left behind by our guests and found after departure by Housekeeping will be collected, logged in, and kept in a secure location for collection by the owner for up to 7 days. Reasonable effort will be made to notify the guest that an item has found. Perishable items, underwear, and miscellaneous toiletries will be discarded.

Return

We would be happy to return your lost item(s) to you. Your credit card will be charged on packaging and postage, plus a $20.00 office handling fee. A separate receipt will be mailed to you. We are not responsible for any item lost or misdirected during shipment.

Unclaimed / No contact

The unclaimed item(s) after 7days will be thrown away, given to local organizations, or disposed of accordingly by Anchorage Motor Lodge.

Responsibilities

All care is taken, but Anchorage takes no responsibility for valuables left in rooms, valuables left in laundry, or vehicles and there contents in the car park.

PRIVACY POLICY

​